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Inspection report

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We looked at the arrangements in place to ensure that staff were receiving regular formal supervision or appraisal of their professional practice and training needs. We looked at staff induction processes to ensure staff were supported and successfully completed their probationary period.

During our inspection of this service on 09 December 2013, we found that although staff confirmed they informally supported each other and were not afraid to challenge each other's practices, we could not see any record of this. In addition staff were not receiving regular formal supervision or appraisal of their professional practice and training needs. Induction records seen were not completed and did not reflect the level of support provided to new staff, which included shadowing by more experienced staff.

The provider sent us, upon our request, information which related to the staff supervision and appraisal processes. We received information which related to staff induction processes when they began their employment. We were able to complete a review of compliance with this regulation without going to the premises.

We saw that supervision and appraisal processes were in place for all members of staff. There were annual appraisals in place to support and develop members of staff in their role. We looked at the induction paperwork for new members of staff employed in the previous 12 months. We saw that there were effective induction processes in place which reflected the level of support provided to new staff. Through these strategies the provider worked to ensure that staff were supported in their role and development at the service.