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Archived: Park Chambers Dental Practice

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information we asked the provider to send to us.

Our judgement

Patients were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We were shown files for every member of staff and two of these were inspected. These files contained certificates for hepatitis B, General Dental Council registration and criminal records Bureau (CRB) as well as job descriptions and training records. We looked at the file for a dental nurse who had been with the practice for two years and whose role rotated between nursing and reception duties. She told us that she felt well trained and supported during her time with the practice. Both the records we inspected contained signed copies of the training given to staff in core areas such as health and safety, x-ray protection, cross infection control, medical emergencies as well as legislation and internal managerial issues. This meant that staff had the training they needed for their role.

The staff all had an annual appraisal and evidence of this was seen so that they had the ongoing support they needed to be effective in their role.

Practice meetings were held monthly with fixed agenda items and these were recorded. We were shown the records for the last three meetings. There was an opportunity to record and discuss any adverse events during these meetings so that the practice could learn lessons to continually improve the service they provided.

We were shown the policy on how to express concerns and whistle blow. We later asked a member of staff if she felt she could follow this process without intimidation and she felt she could.