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Archived: Ellison and Griffiths Dental Practice

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 79.67 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People spoken with said they were satisfied with their care and treatment at Ellison and Griffiths Dental Practice. They told us: “They are very thorough” also, “The treatment is better than good” and “The level of care is good”. People indicated the dentist made them aware of the results of their mouth examinations and that they were given advice on oral hygiene and preventative care. One person said, “They always explain what is needed”.

People told us they were asked to provide details of their medical conditions and any medication they were taking, which could impact upon their dental treatment. We looked at records which included details of examinations and assessments, treatment plans, consent forms, medical questionnaires and referral notes. This helped to confirm people had received treatment to meet their needs.

People using the service told us about the arrangements for return appointments and periodic check ups. One person said, “Getting appointments is fine, they fit me in when I want”.

We found emergency equipment and procedures were available to assist with any medical emergencies. Staff had received first aid training and training on the use of the emergency procedures. The equipment available was routinely checked and maintained.

Staff spoken with explained their various roles and responsibilities in providing support and treatment for people using the service. We found arrangements for staff training and development was ongoing.