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Archived: Ellison and Griffiths Dental Practice

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 79.67 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People spoken with considered they were treated with respect and that staff were friendly. Comments included: “The reception staff are very helpful and friendly” also “The staff are courteous, welcoming and thorough” and “very helpful”. We observed nurses and reception staff treating people attending the practice, in a respectful, friendly manner. Staff spoken with explained how they tried to reassure people who were nervous. Young people were offered 'encouragement stickers' and ‘certificates’ following examinations and treatment.

The reception area and waiting room were pleasant and welcoming. There were magazines in the waiting room. There was a range of information leaflets including details of the services available, the various treatment options and dental hygiene guides. There was a television display screen showing details about the practice and the services available.

New patients were provided with a ‘welcome letter’ and a ‘patient information leaflet’ giving details of the services available, opening times and an introduction to the staff team. The practice also had an internet website which included further information.

We found that people who used the service were involved in making decisions about the various treatment options. People spoken with said: “The dentist explains everything” also, “They talk you through the check up” and “The options are discussed and the process talked through”. Staff spoken with told us how people using the service were involved in decisions about their care and treatment. We were told confidential discussions about dental care, treatment and costs, took place in the privacy of the surgery rooms. Records showed notes were kept of the various discussions and options, also that people had signed to indicate agreement with their treatment plans.

Systems were in place to evaluate people's experience of the practice. There was a suggestion box in the waiting room. We found some people had completed satisfaction questionnaires. Their responses had been considered for monitoring and developing the services provided.