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Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 12 April 2013
Inspection Report published 12 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two people using this service but their feedback did not relate to this outcome.

We found that staff received appropriate professional development and were able to obtain further qualifications. Staff confirmed they had on going formal supervision and appraisal.

IN discussion with staff members they confirmed they had access to a structured training and development programme. Each person had the responsibility for their own individual continual professional development (CPD) plans. This ensured that the people in their care were being supported by a well trained and competent staff team. The provider may wish to note however, that the system used in the practice for recording and monitoring individual training resulted in this information not being easily identifiable.

Training was either by training sessions, electronic learning or through the local college and deanery. Staff were able to confirm to us that they had undertaken all necessary mandatory training. Staff were aware of the required amount of training and continual professional development required to enable them to remain on the dental register. We saw that training and appraisals were discussed as part of the staff meetings.

One member of staff told us; “We are a good team and have worked together for a long while. We have a full team approach rather than a them and us.” We were also told as a result of the practice having a small staff team and little staff turnover that there was an open culture for discussing anything of concern and that supervision was an "ongoing continual process".