• Dentist
  • Dentist

Mr Akeel Rahmatalla - Winton

1 Vaughan Street, Winton, Eccles, Manchester, Greater Manchester, M30 8DH (0161) 789 3808

Provided and run by:
Mr. Akeel Rahmatalla

All Inspections

27 October 2022

During a routine inspection

We carried out this announced comprehensive inspection on 27 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. On the day of inspection, the contents of the medical emergency kit did not reflect national guidance. This was addressed immediately.
  • The practice had systems to help them manage risk to patients and staff. Improvements could be made to the management of the risks associated with fire.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Improvements could be made to the staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Mr Akeel Rahmatalla - Winton is in Manchester and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 3 dentists, 3 dental nurses, 1 dental therapist and 1 practice manager (who is also a qualified dental nurse). The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5pm

Friday from 9am to 2:30pm

There were areas where the provider could make improvements. They should:

  • Improve the practice's recruitment policy and procedures to ensure accurate, complete and detailed records are maintained for all staff.
  • Take action to ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK).
  • Take action to ensure the practice's fire safety risk assessment is accurate and that ongoing fire safety management is effective.
  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

19 November 2012

During a routine inspection

We found a clean, well maintained, open plan modernised practice on a residential street close to the main road. The practice had disabled access at the rear of the property but no disabled toilet facilities.

Patients that used the clinic told us that they were happy with the service provided. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to. They found the staff to be friendly and reported that they were treated with respect and their privacy maintained.

Consultations took place in private rooms to ensure privacy and maintain confidentiality. Patients were able to make comments about their experience via a feedback box situated outside the main waiting area. They told us : ' I always know what's going on the dentist is so calming and treatments are always explained well'.

Treatments records were maintained electronically, this was new and paper based records were being transferred to this system. We sampled 6 patient records. We saw that patients completed a health declaration prior to any consultation with the dentist and before commencing any treatment. Consent was reaffirmed before any consultation was commenced.

We found the practice had three consulting room, staffed by two dentists, two dental nurses, a hygienist and the practice manager who was new to the role but had been working at the practice for a number of years.