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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF | 71.91 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 January 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Treatment was planned and delivered in a way that intended to ensure people’s safety and welfare. People were required to complete a medical history form which was updated every time they visited or if it was more than an year since they visited. The medical history took information relating to existing medical conditions and known allergies. The dentist told us that if something was identified it would be “highlighted” on their records when they were accessed.

People’s needs were assessed and treatment planned and delivered in line with their individual treatment plan. The dentist told us that they “always found out what a person’s “wants and needs” were in relation to their treatment. They would then conduct a full oral assessment and take x-rays if necessary. From this an individual treatment plan was drawn up. We reviewed records and saw that treatment plans were completed. We saw that the dentist made referrals to specialists such as orthodontists. Details of referrals were recorded appropriately.

We were unable to speak with people during our visit. We reviewed people’s feedback about the service and saw that people were positive. One person commented that the dentist was “the best dentist” they had ever experienced. Another person described the treatment they had received as “skilful”.

There were arrangements in place to deal with foreseeable medical emergencies. All staff received annual medical emergencies and resuscitation training in June 2013. This training was conducted annually. The provider may find it useful to note that they did not have a defibrillator in accordance with the European Resuscitation Council guidance. There was a medical emergencies kit with emergency drugs which was checked by the dental nurse on a monthly basis. We saw records of checks and saw there was a system in place to monitor the expiry of drugs. On the day of our visit all items were in date.