You are here

Archived: Cromwell Place Surgery & Dental Practice

The partners registered to provide this service have changed - see new profile

All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with had been working at the practice for many years and enjoyed their jobs. They told us they had received training in safeguarding children and vulnerable adults and how to report any issues.

There were formal systems of staff appraisal in place and evidence of questionnaires completed by staff prior to their appraisal meeting were shown to us. The practice manager said that any areas noted on the forms were discussed during the appraisal. The questionnaires covered things such as staff’s work life balance their training and development and their job and organisation. We noted that there were team meetings to discuss effectiveness of the service and that training had been provided during the 12 months prior to the appraisal.

Staff said they felt well supported to provide the necessary treatment to people using the service.