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Archived: Cromwell Place Surgery & Dental Practice

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All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The practice had suitable policies to safeguard children and vulnerable adults. Staff were able to show us the information about the local authority’s role and their safeguarding teams as well as the telephone numbers and the way to make a referral. When we spoke with staff they were aware of these polices and demonstrated they were able to appropriately report a concern, or allegation of abuse to the local authority safeguarding team, should they need to.

The provider said that all staff had completed on line training to safeguard children and vulnerable adults from harm and staff we spoke with confirmed this.

One family member said their relative was treated very well. Staff were positive in the way they treated their relative to ensure their vulnerability was recognised and dealt with, which meant their rights were respected and upheld.