You are here

Archived: Cromwell Place Surgery & Dental Practice

The partners registered to provide this service have changed - see new profile

All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During our visit on 15 January 2013 we spoke with five people who were receiving treatment and one family member who accompanied their relative. They were all very complimentary about the surgery and staff. They all said they were aware of the treatment that was to be undertaken and had information about their treatment options. Every person we spoke with told us they had been attending the dentist surgery for many years and were completely satisfied with the dental treatment they had received and with the range of treatments the surgery was able to provide.

We saw a variety of leaflets in the reception area that provided advice to people about the costs of treatment, general oral healthcare and other issues around medical problems that could affect people’s dental wellbeing.

We heard the reception staff speak with people who arrived for their appointments, paid for the treatment after seeing the dentist and made another appointment and they were caring, polite and respectful.