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Archived: Cromwell Place Surgery & Dental Practice

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All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

Overview

Inspection carried out on 15 January 2013

During a routine inspection

People we spoke with were very positive about the care and treatment they received from the dentist's in the practice. People said they were able to get an appointment when necessary. One person said their dentist was, "Pretty good and has a good sense of humour." People told us their appointments usually kept to time and they were aware of the cost of their treatment. The staff telephoned reminders to patients to ensure the maximum number of appointments were filled. The practice was looking at the use of text as a further method of reminding people about their appointment times. One person told us the practice was, "...very user friendly. Although the practice is busy you have no problem getting through. "

The practice manager showed us suggestions placed in the suggestion box in the practice. One requested that staff had name badges and this had been implemented.

The practice manager stated that a recent survey completed by the Primary Care Trust (PCT) about the practice showed that there were no issues or suggestions necessary. The practice manager said the dental practice intended to send a postal questionnaire to patients, during 2013, to assess and monitor the quality of the service provided.