8 January 2014
During a routine inspection
They commented "A first class service', 'Your attention to detail, professionalism and care have given me my life back', 'Thank you, truly exceptional' and 'X's manner made me feel like I was in the hands of experts'.
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes and where people did not have the capacity to consent, the provider acted in accordance with legal requirements.
Care records showed that the patients were supported in a way that was individual to them and in accordance with their wishes. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
There were effective systems in place to reduce the risk and spread of infection.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of service that people received.
People had their comments and complaints listened to and acted on, without the fear that they would be penalised for making a complaint.