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Shakespeare Street Dental Practice

Reports


Inspection carried out on 2 October 2013

During a routine inspection

The four people we spoke with told us they were very happy with the service provided. One person said," They make you very welcome. There's a relaxed atmosphere here." Another person told us, "It's a very professional practice. It's like coming to visit a friend not the dentist." Other comments included; "I've been very happy coming here. They give me the best treatment." People described the treatment they received as, "brilliant" and said they had, "never had any problems" at the practice.

People who used the service were involved in the planning of their treatment and were given information to help inform their decisions.

People were asked for their opinions about the service. One person had commented, "I'm thankful for the high standard of care and professionalism in this practice from reception through to surgery."

The dental practice had a process in place for assessing medical risks. This meant care and treatment was planned and delivered in a way that ensured people's safety and welfare.

There were effective systems in place to reduce the risk and spread of infection.

Staff were appropriately recruited and received professional development to help ensure the care and safety of patients.