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Archived: Greystone Dental Practice

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF | 71.08 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Clinical staff folders contained certificates which counted towards dentists’ and dental professionals’ continuing professional development, including training verified by external trainers. Staff monitored their hours of professional development to ensure they met the requirements for registration with the General Dental Council (GDC). We saw clinicians had undertaken the level of professional development required to meet their registration requirements. Registration certificates with the GDC for dentists and dental professionals were up to date.

We spoke with a receptionist who told us they were involved in staff training, such as safeguarding children, and team meetings. They told us they felt involved and supported by the service. The provider may find it useful to note that this staff member's training and supervision was not recorded as part of a system to monitor their professional development.

We looked at four staff training folders. Clinical staff received training in safeguarding children, medical emergencies, cross infection control, radiography and other clinical training relevant to dentists and dental professionals. Staff said there were team meetings where they discussed topics to enhance staff awareness, such as decontamination protocols.

The provider may find it useful to note that four staff we spoke with did not have Mental Capacity Act 2005 (MCA) training and three did not have safeguarding vulnerable adults training. Dentists said they were aware of legal requirements concerning consent and one dentist explained the principles of the MCA. Staff had knowledge of how to identify and report abuse. However the service had no formal training process to ensure all staff had an appropriate awareness of safeguarding vulnerable adults or the MCA.