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Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The practice manager told us that during recruitment, they carried out full enhanced Disclosure and Barring Service (DBS) checks (previously known as Criminal Records Bureau (CRB) disclosure checks) on new recruits before they commenced employment, however, hadn’t asked for references in the past.

We looked at two staff files, which showed that identification and DBS checks had been carried out before staff commenced employment and there was evidence of interviews taking place as well as a work history being recorded. However, references hadn’t been obtained. The last person to be employed was the practice manager, who was also a nurse, who was personally known to the dentist, who was also the owner. The last person recruited before the practice manager had been employed at the practice for over 20 years. We saw procedures had been updated to request references for any new staff who may be recruited.

The practice manager told us that if a new recruit had a prior conviction on their disclosure check, they would carry out an assessment to determine if the person was suitable for employment and document this on their staff file.