You are here

All reports

Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The practice opened for routine appointments from Monday to Thursday from 8am to 5pm and closed at 3pm on Fridays. The practice manager told us that if a person needed an emergency dentist appointment, they ensured an appointment would be given within 24 hours. Time slots were allocated on a daily basis specifically for emergency appointments.

Procedures for care and treatment were carried out in line with published research and good practice guidelines such as those from the National Institute for Health and Clinical Excellence (NICE). Staff working at the dental practice had the relevant qualifications and experience to deliver the service provided.

The provider used a paper system to store records such as peoples' personal information, appointment history, consultation notes, medical history records and referral letters.

We looked at three peoples' medical records, which contained information such as a person's basic contact details, medical history, X-rays, referral letters and treatment records. These were generally complete and up to date and showed that people who used the service received treatment and services in a way that maintained their safety and well-being.

Equipment was in place to deal with medical emergencies, such as a drugs and treatment pack, and these were checked and maintained by the staff on a routine basis. Staff training records showed that the majority of staff had received life support and medical emergency training.

The provider had processes in place to deal with emergencies that could affect the provision of services. There was a business continuity plan in place which helped to identify and mitigate the risks arising from emergencies to people using the service.