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Archived: Wolstanton Dental Practice

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with staff and the dentist about the process of accepting a new patient and the assessment of their dental needs. We were told that full medical history forms were completed for new patients and at every routine recall appointment. People we spoke with confirmed this. One person said, "It can be a bit annoying to have to update them every time, but I understand why it's necessary".

We were told that treatment plans were printed and given to patients to ensure that they knew what the agreed treatment was. People we spoke with confirmed this.

The electronic record system detailed people’s medical and treatment history. 'Pop up' prompts alerted staff to any concerns, changes or risks, for example allergies. The dentist we spoke with told us how they carried out thorough checks of peoples gums, teeth and soft tissue to check for any disease. These checks were recorded. People confirmed that these checks had taken place and the reason for them had been explained.

The practice manager and the staff we spoke with confirmed that they received cardio pulmonary resuscitation (CPR) training every six months and certificated training annually. We saw that emergency medication and equipment including a defibrillator were easily accessible to staff in the event of an emergency. Checks on the equipment were undertaken regularly. This meant staff had the knowledge, skills and equipment to treat people in a medical emergency.