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Archived: Wolstanton Dental Practice

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Overview

Inspection carried out on 1 February 2013

During a routine inspection

This was the first time we had inspected at this practice. We announced our inspection because we wanted to ensure the provider was available to talk to us. Before our visit we consulted with the primary care trust (PCT) that had responsibility for monitoring the practice contract compliance for NHS treatment. During our visit we spoke with all of the staff on duty, including the practice manager, the dental nurses and the provider. Following our visit we telephoned eight people who used the service to ask them about their experience of treatment at the practice.

People that used the practice told us that they were supported to be involved in all aspects of their treatment. Everyone told us that they were able to choose and were made aware of the costs of any treatment. People we spoke with were very complimentary about the practice saying, �The service is brilliant".

The practice demonstrated that the procedures to provide a clean environment for people�s dental care and treatment were effective. We saw all dental instruments used were thoroughly cleaned and sterilised between each use.

Staff we spoke with told us that they were supported by the practice manager and received the training they needed to deliver good quality care and support. They also confirmed that they met regularly as a team.

The practice had robust systems in place for the management of complaints. We saw that any complaints were properly managed and responded to.