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Inspection report

Date of Inspection: 23 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 74.5 KB

Overview

Inspection carried out on 23 July 2013

During a routine inspection

People who used the service we spoke with told us they were happy with the service they received, and that the dentists provided them with relevant information about their proposed treatment. People said the information provided was very thorough and the dentist took time to allow them to make decisions about their treatment.

People told us their privacy was protected by the staff and dentists, and they were always spoken to in a respectful manner. People said they were asked update their health records at each visit and had included relevant information in their treatment plan. One person said: “the staff really put you at ease and are very friendly”. A number of people we spoke with said they had recommended the practice to friends and family.

The practice treatment rooms were clean and the dentists’ practices were hygienic. People said that the premises were maintained in a good state of cleanliness. One person told us: “the place is always spotless”. The premises were wheelchair accessible to ensure access included all patients regardless of disability.

Staff were qualified and had appropriate training and supervision and were supported to update training to do their job safely. Staff said they were supported by the dentist in their personal development, and one person was being supported to complete their dental nurse training. People understood their rights to make complaints or raise concerns and there were processes in place to manage these appropriately.