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Inspection report

Date of Inspection: 23 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with two people who used the service. Both told us staff were friendly and approachable and spoke to them in a respectful way. They told us staff treated them with dignity and communicated well. This was confirmed by our observations on the day. One person told us "Conor (the dentist) always remembers me even though I only visit every six months for a check up. He remembers where I work and we have a little chat. That little touch is very good".

Both of the people we spoke with told us they were involved in decisions about their care, including treatment options and costs. This was confirmed by our observations on the day. One person told us "there is always a discussion about what choices are available. There is never any pressure the decision is always up to me". We observed the dentist discussing with one person their options for replacing a crown. He discussed both NHS and private treatment options as well as explaining how many visits to the practice would be necessary. Prior to the person leaving, the dentist informed them that the various options would be printed at reception so that they could be considered. This showed that people who use the service understood the care and treatment choices available to them.

We saw patient treatment plans which showed that the options available for treatment were recorded. The options available were provided in writing, with costs, prior to any treatment so that consideration could be given by the patient.This shows that people were involved in making decisions about their care and treatment.

We were told by the practice manager that if people need to speak about their treatment privately they could use her office rather than the reception area. People we spoke to confirmed this. This shows that people's privacy and dignity was respected by the provider.