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All reports

Inspection report

Date of Inspection: 23 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF


Inspection carried out on 23 November 2012

During a routine inspection

People we spoke with told us they were involved in decisions about their care, including treatment options and costs. This was confirmed by our observations on the day. One person told us "there is always a discussion about what choices are available. There is never any pressure the decision is always up to me".

People told us they felt the practice delivered care and treatment in a way that met their needs and felt safe when they had treatment. One person told us "Conor (the dentist) has restored my faith in dentists. I had some very bad experiences in the past but since coming to Duffield Road I feel safe. Conor is very friendly, very competent and quick in what he does".

Staff could give us examples of types of abuse and possible signs of abuse. They were also aware of the reporting procedure for safeguarding issues.

We saw that there were effective systems in place to reduce the risk and spread of infection.

The provider has effective recruitment and selection procedures in place and carries out relevant checks when they employ staff.

The provider had clear systems in place to obtain feedback from all persons involved in the service as well as auditing their own service