14, 15 May 2013
During a routine inspection
With people's permission, we observed three other people's consultations. We also looked at dental records and other records kept by the provider.
People's privacy was respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. They told us that practice staff were always respectful and polite. They also said that dentists made the cost of treatment clear at the outset.
Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were arrangements in place to deal with medical emergencies. People were complimentary about the treatment they and their family members received. They said they were able to get emergency appointments if needed.
The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.
People were protected from the risk of infection. They were cared for in a clean environment.
We saw the provider enabled staff to maintain their skills and knowledge.
The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.