The Care Quality Commission
  • Dentist
  • Dentist

Archived: MSC Northfield Practice

623 Bristol Road South, Northfield, Birmingham, West Midlands, B31 2JS (0121) 475 5179

Provided and run by:
Dr. Gregory Fickert

All Inspections

20 March 2012

During a routine inspection

Our visit was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice. We asked the staff at the practice to issue a questionnaire to some of the people who received a service. We received four completed questionnaires.

As part of our visit, we spoke with eight people who were registered with the practice. We also spoke with two of the dentists and some of the other staff about working at the practice.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included:

'Very good practice.'

'Good at explaining things to the children.'

'Pleased with service, very efficient.'

People who were very nervous about going to the dentist told us that the staff were friendly and patient with them. Staff reassured them throughout their treatment, putting them at ease.

People told us that the practice was clean and tidy and that they had no concerns about hygiene.