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Archived: Dr Afzal Rehman - Park Lane

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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The dentist said that he would always check a patient’s medical history when they came for treatment. The dentist would receive a referral from the patient’s dentist confirming that treatment was required. Patients we spoke with confirmed that the dentist always asked about their health and if there was any medication they were taking.

Patients and or the parents of children who were patients we spoke with told us they were very happy with the service they received. One person said “the dentist is brilliant, my daughter is really happy with her new smile”. Another person told us that their child had been very nervous but this had not been a problem as soon as the dentist had spoken to them both. Several people we spoke with commented that the practice made children feel relaxed. In the waiting room there were a large number of thank you cards displayed thanking the dentist for their treatment. Several children had thanked the practice for giving them “their smile back”. People also told us the dental nurses were friendly and polite.

The practice had arrangements in place to deal with foreseeable emergencies. The practice was open three days a week and patients requesting emergency treatment in relation to their on-going orthodontic treatment could be seen on one of these days. When the practice was closed the telephone answering service gave the numbers of the out-of-hours NHS emergency dental service. In the event of the building being temporarily out of use the practice had an arrangement with another dental practice to use one of their surgery rooms. The dentist also had an arrangement with another dentist to cover their surgery in the event illness.