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Inspection report

Date of Inspection: 9 March 2012
Date of Publication: 30 April 2012
Inspection Report published 30 April 2012 PDF | 39.1 KB

Overview

Inspection carried out on 9 March 2012

During a routine inspection

Our visit was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak with staff working at the practice, as well as people registered with the practice. We asked the staff at the practice to issue a questionnaire to some of the people who received a service.

As part of our visit, we spoke with nine people who were registered with the practice. We also spoke with the two dentists and their staff about working at the practice.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and the relevant fees, and were able to ask all the questions they wanted to.

Comments that we received in the thirteen questionnaires that we received included:-

‘This is a well run practice.

Good quality dental care.

Good service, friendly staff.

Never have to wait long, staff are friendly, treatment is good.

Listen to you and make you feel at ease.

They are marvellous and so their best to make me feel comfortable.’

People told us that the practice was clean and tidy and had no concerns about hygiene standards.