Archived: Brook House Dental Practice

As part of the review process we spoke with five people over the telephone after our visit. We asked people about their experiences of using the dental service. People commented, "Can't remember waiting more than five or ten minutes for my appointment", "Privilege to go there."

Everyone spoken with said that they could get an appointment when they needed one. During the inspection we saw that people's privacy and dignity was fully respected at all times during treatment.

We found that people received the care and treatment they needed. We saw that records detailed the treatments people received.

We saw that systems and practices had been put in place regarding infection control and sterilisation of dental equipment. People we spoke with had no concerns about the cleanliness of the practice.

Staff appeared knowledgeable and competent and had undertaken relevant training. We found that the correct procedures were in place to ensure staff were fully supported in their role.

Quality assurance systems were in place to identify areas of improvement that could improve the quality of the service provided.

The storage of people's confidential records was not secure.