23 October 2012
During a routine inspection
All of the people we spoke with were positive about the service they received. They told us, 'They are definitely very professional,' and 'Everyone is very welcoming and courteous.'
We asked people about the availability of appointments and if they had to wait over their appointment time to be seen. People told us 'I never have to wait long, I am always seen within five or ten minutes of my appointment' and 'I nearly always get seen on time.' People also told us that any delays were explained by the reception staff at the time of checking in for their appointment.
Several people made a point of commenting that the team was polite and friendly and one person said they appreciated that the staff helped them with the steps leading to the reception. People also said they thought it was a professional practice and had recommended it to their relatives and friends.
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. One person commented, "It always looks clean and tidy."
There was a range of information available to people attending the practice about the services provided and the costs.