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Archived: Walkden Dental Practice

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Inspection report

Date of Inspection: 15 October 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF | 81.12 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We were shown the complaints procedure, which was outlined within the practice leaflet. The complaints policy was available in the reception area for patients to access. We looked at the complaints log, and noted that complaints were dealt with and followed up appropriately.

We were shown a patient satisfaction survey, which had been carried out by Denplan, encouraging comments around any issues patients may have had with the practice. A summary of the results was contained within the practice newsletter, which gave details of comments made and outlined how the practice intended to address any issues raised.

We looked at the practice's accident log, which was kept up to date by the practice manager. Accidents were appropriately recorded and followed up with changes if necessary.

We looked at a sample of six staff meeting minutes and observed that discussions had been held about how to improve the patient experience. For example, it had been highlighted that some patients had experienced a delay in follow up or emergency treatment when their usual dentist was on leave. Discussions had ensued about how best to address this.