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Archived: Walkden Dental Practice

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Inspection report

Date of Inspection: 15 October 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF | 81.12 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We observed, from the sample of six patient records that we looked at, that medical information was reviewed at every visit and updated as required. We also saw that treatment plans were discussed with patients and all options outlined and cost implications explained. We were told that patients’ wishes would always be listened to and taken seriously.

The practice manager told us that every effort was made to ensure that the patients understood the information they were given. We were told that an educational programme, with video demonstrations, could be accessed by the dentists to aid them in their explanations. We were told that dietary and preventive advice and support for smoking cessation were given to patients as appropriate.

The practice manager told us that referrals were made to hospitals or other services as required, and that patients were given as much choice as possible in how the treatment would be accessed. Referrals could be tracked by the practice in order to keep a check on any problems encountered in the process.

We saw an emergency medical kit, which was in a grab bag, and all drugs and equipment within the bag were clearly labelled with instructions for use. This was to enable speed and ease of administration in the event of an emergency. Fire extinguishers were in place on all floors and we observed the log where the weekly tests were recorded and noted that the tests were instigated from different call points on each occasion. The equipment was maintained on a yearly basis and we observed records of this.

All staff were given yearly training in cardiopulmonary resuscitation (CPR) and there were two designated first aiders for the practice.