The Care Quality Commission

Archived: Smilemakers

Beaufort House, Hamble Lane, Bursledon, Southampton, Hampshire, SO31 8BR (023) 8044 2626

Provided and run by:
Dr. Simon Horsley

Important: The provider of this service changed. See new profile
Important: This service is now registered at a different address - see new profile

All Inspections

12 June 2013

During a routine inspection

Patients who use the service were very positive about the service they had received. One patient said staff 'seemed efficient' and staff "know their job". Another patient told us after attending this dental clinic they were "happy to come to the dentist" . Patients told us they were well informed about their treatment and had opportunities to discuss options. We found patients were involved in decisions about their treatment and this was documented as was their medical histories, concerns and treatment plans. The most recent patient survey showed they thought the practice was 'excellent' or 'good'.

Patients received a service in a clean and hygienic environment. Systems were in place to review infection prevention and control practices and take action to make improvements when identified. The provider had systems in place to recruit suitable staff and to regularly assess the quality of the service that patients received.