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Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF | 83.67 KB

Overview

Inspection carried out on 17 September 2013

During a routine inspection

During our visit we toured the premises and spoke with the registered manager who was the dentist, and the receptionist, the dental nurse and the practice manager. We spoke with four people who used the service. We looked at records relating to the running of the service.

People who spoke with us said they were “more than happy” with the service. One person said “She really is excellent – incredibly thorough”. Another said, “All the staff are friendly and courteous.” One person told us they had seen a frail person being treated with particular kindness and respect.

People said they had been pleased with the use of technology to show them images that helped explain their need for treatment. They said they were given information and enabled to make choices about treatment. People felt they were offered referral to other services appropriately.

We saw that staff had been given training and guidance to help them protect children and vulnerable adults from potential abuse and to support people who might lack capacity to make decisions about their treatment.

We saw that systems were in place to maintain a safe and hygienic service and to monitor the quality of the service.