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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, talked with people who use the service and talked with staff.

Our judgement

People who used the service were not fully protected because staff had not received formal training in safeguarding children and vulnerable adults.

Reasons for our judgement

We looked at the arrangements in place for safeguarding children and young adults. We found that there were policies and information in place to support staff in their duty to safeguard people who used the service. For example, we saw a flowchart that included the contact details for local agencies that could be contacted in the event of staff identifying an issue of concern.

The guidance available to staff included information about the different categories of abuse and the kinds of injury/behaviour that might raise concerns with staff. Staff that we spoke with knew where to find this information should it be required. Staff that we spoke with were able to provide some examples of what issues might indicate harm to a child, such as injuries that did not match the explanation.

We checked what arrangements were in place for ensuring that staff were trained in safeguarding and found that only one member of staff had a certificate on file as evidence of completing a relevant course. However this certificate had expired, meaning that refresher training was needed.

Staff that we spoke with had some knowledge of the kinds of issues that may cause concern or may require reporting to a relevant agency. However, the lack of formal training meant that there was a risk that staff would not be aware of latest guidance and best practice within the field of safeguarding.