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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, talked with people who use the service and talked with staff.

Our judgement

People's treatment needs were assessed and met. Suitable arrangements were in place for dealing with emergencies that might occur.

Reasons for our judgement

Arrangements were in place to ensure that people were protected in the event of an emergency. Emergency medication was available if it was required and checks were made to ensure that the medication was kept in date. There was also oxygen available should it be required and a defibrillator. We saw certificates as evidence that staff had been trained in managing medical emergencies.

People that we spoke with told us that appointments were easy to make and some had been pleased to have had the offer of appointments on the same day or at short notice. We were told that out of hours, there was a telephone message on the phone advising people of how to proceed.

People that we spoke with gave positive feedback about the treatment they had received. One person had been particularly pleased, having been to a number of other practices before finding a dentist that they were happy with. This person told us that the dentist managed their nerves very well and had "saved a tooth" that other dentists had recommended removing. People told us that they were given all the advice they needed and were provided with opportunities to ask questions.

We viewed a selection of patient records and saw that information was recorded about what was discussed during appointments. Medical histories were kept and we were told these were updated at least every six months. This would help ensure that the dentist was aware of any important medical information that may have implications for the treatment they were able to offer.

We spoke with members of staff about how they kept up to date with current best practice and latest guidance. We were told for example that staff read dental journals and also undertook some training in their own time to help develop their knowledge and areas of special interests.