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Dr Paul Rolfe - Ipswich Practice

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Inspection report

Date of Inspection: 11 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF | 66.75 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 January 2013 and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We did not speak with anyone using the service about this outcome.

Our inspection of 12 March 2012 identified non-compliance for this standard. We found that the provider understood the need to ensure that vulnerable people were protected as far as possible. However, we identified shortfalls in some areas and we were not assured that they would recognise and/or take appropriate action to protect people using the service if needed. The provider wrote to us to confirm what action they had taken to ensure compliance.

We inspected the service on the 11 January 2013 and looked at records which evidenced that the service had addressed the shortfalls in their practice that we had identified during our last inspection.

We saw that staff had been given guidance on what action to take if they were concerned about the welfare of a vulnerable adult or child. This included information on people and organisations to contact to discuss, or raise, their concerns.

Two members of staff we spoke with confirmed that they had undertaken E-learning safeguarding training and showed us their completion certificates. We saw that the training included how to recognise and respond to abuse. We were told that the E-learning included videos of scenarios identifying different types of abuse, which one member of staff told us they had found thought provoking. Staff we spoke with felt confident that they knew what action to take to protect people’s safety and welfare.