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Archived: Dunsland Inadequate

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Inspection report

Date of Inspection: 4 June 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF


Inspection carried out on 4 June 2013

During an inspection looking at part of the service

People we spoke with told us that they had been involved in choosing colours and soft furnishings as part of the current refurbishment of the home.

One person told us that they particularly enjoyed helping around the house and we observed other people also undertaking various household tasks as they wished. We observed people choosing and preparing what they wanted for lunch and saw that staff empowered people by assisting when needed or when asked, rather than �doing for� people.

Staff spoke respectfully with people living in the home and consistently included them in conversations and friendly banter.

Care records contained sufficient information, that was easy to follow, to ensure people received individually tailored care and support.

Assessments took into account the risks to which people were exposed but they also reflected people�s wishes and independence in a balanced way.

There were policies in place to safeguard people living in Dunsland and the manager had kept the Care Quality Commission informed of any safeguarding issues. We saw examples that assured us that the manager and provider had responded appropriately to any suspicion or allegation of abuse.

Staffing levels were sufficient to meet people�s needs appropriately.

The manager provided us with all the records we asked to see during this inspection and we saw that these were kept securely, were accurate and fit for purpose.