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Archived: Dunsland Inadequate

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Inspection report

Date of Inspection: 5 June 2014
Date of Publication: 8 July 2014
Inspection Report published 08 July 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 June 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development and were able, from time to time, to obtain further relevant qualifications.

The provider had a five day induction process for new staff. Over the five days new staff covered aspects such as adopting a person centred approach to providing care and support, learning about safeguarding vulnerable adults, medication and personal care. Mandatory training took place as well as additional training relevant to job role and duties before employment started.

Accredited training was also undertaken in areas such as administration of medication, food hygiene and first aid. Other training in areas such as epilepsy awareness and learning disabilities awareness was also undertaken. We looked at staff training in these areas for the period 2011 to date. Staff could also obtain for instance, other training in nutrition and health, end of life and record keeping if they wished. The support and training environment was also complimented by access to other qualifications in diplomas, apprenticeships and NVQ (national vocational qualifications). We noted that training was scheduled up until August 2015.

All staff that we spoke with said that training and support, from both management and peers, was available. During the probationary period qualified staff were always available to support new staff. Mentoring took place and the provider had an open door policy for staff if they felt unsure about anything.

Staff told us what training they had received, when and its relevance to their job role. One member of staff told us, "I only came here as a stop-gap between jobs. All these years later, and despite the hic-cups we've had, I'm still here."

People we spoke with who used the services told us, or indicated to us, that they were happy and confident with the staff and the care they received. We observed throughout the day that there was clear understanding and fondness between staff and people using the services.