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Blessings Healthcare Services Limited Good

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Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF


Inspection carried out on 25 October 2013

During a routine inspection

On the day of our visit the provider was delivering home care services to five people, two of whom required end-of-life care, one who required personal care, and two who required cleaning services. We were met by the registered manager and later joined by the proprietor.

We found that people were being asked for their permission to have care provided to them, and had the right to refuse care. We also found that the provider had a proper understanding of mental capacity issues.

We looked at the care and welfare of people who used the service and found that they and their relatives were happy with the level of care they were receiving. We also found that a proper system of care planning and management was in place.

We found that staff were properly trained in safeguarding people from abuse, and were prepared to report any instances of abuse even if this involved close colleagues.

We found that there were appropriate staffing levels in the service for the current level of demand, although we did have concerns about how the provider would cope if staff left or demand increased.

We found that the provider did not currently have a formalised and structured system of monitoring and assessing the quality of the service.. However, because of the small number of people who used the service and the �hands-on� management approach we were satisfied that the provider was able to maintain an acceptable level of quality assurance.