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All reports

Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 15 April 2014
Inspection Report published 15 April 2014 PDF


Inspection carried out on 29 January 2014

During an inspection in response to concerns

People who used the service were generally positive about the care provided. One told us, �I�ve been using the service for a short period of time. Usually the same person or people turn up. They seem to know what they�re doing and I have been very pleased so far�. We found that one person who had begun receiving care from the service on 17 December 2013 had neither had their needs assessed by the service nor had a care plan produced for them six weeks later. We also found that only two staff in the service had received any training in managing medical appliances which four people who used the service required. This meant that their care needs were not being met by the service.

We found that the service had an effective staff selection process in place and that that the provider had taken steps to ensure that suitable staff were recruited by the service.

The registered manager and staff told us that the service was understaffed. One care worker told us �No. We definitely don�t have enough staff. Although there are gaps in between calls, I will be out working for more than 12 hours today�. We found that there were insufficient care staff and that that not all care workers were suitably qualified, skilled and experienced to meet people�s needs.

We found that the service had systems in place to monitor care standards but that not all were being used effectively. This meant that there may have been an increased risk of unsafe or inappropriate care being provided.