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Archived: Agnes House

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Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Processes and systems in place will give people greater assurance that they will be protected and any risk of harm is reduced.

User experience

We did not speak to people living at the location regarding safeguarding.

The manager told us that people were settled at the present time.

Other evidence

We inspected this location on 14 June 2011. During our inspection we found that improvement was needed to make sure that people were being properly protected.

We found that there had been two aggressive incidents between people who live at the location that had not been reported as they should have been. We also found that not all people were being reviewed by their funding agencies. This process aims to give people better protection as it identifies any concerns.

During our December 2011 inspection the manager provided us with evidence to confirm that the two incidents of aggression had been reported.

We have recently received a safeguarding alert from the manager concerning a person living at the location. This incident does not concern the location or staff as it occurred externally. However, it does demonstrate that reporting of concerns is being undertaken by the manager.

We looked at care records for two of the five people living at the location at the time of our inspection. We saw evidence to confirm that both had been reviewed by external professionals. The manager showed a letter that they had sent to another funding authority requesting reviews for other people.