Archived: Agnes House

When we inspected this location in June 2011 we met and spoke with all of the people living there. We arrived at the location at a busy time in December 2011 so although we saw some of the people living at the location we did not get to speak with them. We saw that staff were engaged with people and did not want to disturb them.

The manager told us that people living at the location were all quite well and that there were no concerns at the present time.

As part of this inspection we spoke with one external agency who confirmed that they are not aware of any concerns regarding people living at this location.

We identified that the provider was now compliant with the two outcomes areas where there had been previous non compliance. We also found that improvements had been made to a third outcome area where we had previously considered that improvement was needed.

Below are a few things that they said to us;

'I love it here. I have been in two places before and this is the best'.

'I like it here. All the staff are nice'.

'I have a lovely bedroom'.

We did find some shortfalls that could have placed people at risk. For example, the manager did not act promptly when a piece of fire detection equipment needed attention. We also found two accounts of non-reporting of aggressive incidents between people who live at the location.

However, overall we found that systems and processes are in place to ensure the health and wellbeing of people who live at this location.

We found that the atmosphere at this location was positive.

People who live at the location were happy. Staff encouraged and enabled people to have active and meaningful lives.

The staff team were happy in their work and were committed to provide a good service to the people who live at this location.