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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The service is compliant in this outcome area as the quality of the services provided continues to be assessed and monitored..

User experience

One person said the ‘quality of the services is second to none’, The surroundings are ‘fantastic’ the ‘care is excellent’ and the food is ‘marvellous’. Another said after coming to the home it has ‘exceeded their expectations’. Another person said ‘it’s like living in a five star hotel’.

Other evidence

The Registered Manager said they complete monthly audits to make sure peoples care and nursing needs are met and to make sure people remain safe.

To make sure peoples support and care needs are met the Registered Manager audits peoples care plans, risk assessments and reviews.

To make sure people are protected by the way medicines are administered there is a monthly audit of peoples’ medicines and of the medication administration systems.

To make sure people live in a safe environment there are regular Fire Safety and Health and Safety Audits completed. Including Bedrail, Hoist and passenger lifts servicing.

To make sure people receive the care and support they need and require all staff receive regular planned line management supervision and annual appraisals.

The results of the Satisfaction Survey for 2011 shows the service seeks the views of people living in the home and those of their relatives on the quality of the care provided.

The record of Complaints shows that peoples concerns are properly recorded and appropriately dealt with in a timely manner.

The minutes of the staff and relatives meetings show they have the opportunity to comment on the running of the home.

The minutes of the Registered Managers and service providers visits show the service providers are fully involved and influence the quality of care provided by the home.