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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF | 53.85 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 04/05/2012.

Our judgement

The service is compliant in this outcome area as staff are confident and feel supported in the work they do.

User experience

People living in the home said the people caring for them and supporting them are very good. One person said they are always very polite and courteous and nothing is too much trouble for them.

Other evidence

A sample of peoples’ records show they and those caring for them are supported by a range of healthcare professionals including Specialist Social Workers, Hospital based Consultants, General Practitioners, District Nurses and Community Mental Health Team.

Records show the work staff do is supervised and all staff receive regular line management supervision and appraisals of their work and performance and a record is kept and is available for inspection.

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Records show there are staff meetings when staff have the opportunity to comment on the running of the home.

The Registered Manager said that they are hands on and work alongside other staff working in the home and continually monitor carer’s performance.

They went on to say that staff have observed Supervision and an assessment of their competency is made before they are employed and as part of ongoing monitoring

Those working in the home said they feel they have the training they need and require and feel supported by the Registered Manager.