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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

The service is compliant in this outcome area as people are protected by the way staff are selected and recruited.

User experience

People say they like the people caring for them. One person said the carers are ‘brilliant’ and ‘very caring’. Another says ‘there is always someone there when you need them’. One person said they can go and talk to the manager whenever they want. A visiting District Nurse said the staff are always very helpful and accommodating.

Other evidence

People living in the home are protected by the way staff are recruited and selected as a sample of staff records show references and appropriate checks including proof of identity and police checks are taken up before they are employed.

To further protect people records show that staff interviews are recorded and any gaps in employment are discussed and the outcomes recorded.

To continue to protect people living in the home staff records also show that all staff has induction training and their work is supervised until they are deemed competent.

The Registered Manager said staff selection is very important and it is crucial when employing people with the right skills to care for older people.

They went on to say that Walton Manor has great expectations of the staff they employ and only employ the staff that can demonstrate they can meet the homes high standards of caring.