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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The service is compliant in this outcome area as people are Safeguarded from any kind of abuse.

User experience

People say they like living in the home. One person said if they have any concerns they can speak to the manager who will sort things out.

Other evidence

To protect people using the service from any kind of abuse there is a Safeguarding Policy and Procedure available for staff to follow.

To further protect people from any kind of abuse records show that all staff has Safeguarding and Safeguarding update training.

The staff training records and in particular the training matrix confirms that everyone working in the home has Safeguarding training and update training is planned for them to attend.

Discussion with the Registered Manager, suggests they have a good understanding of what constitutes abuse and how to report any incidents to the local Authority Safeguarding Team.

The incidents reported to the CQC show the home continues to report any Safeguarding concerns to the appropriate authorities

The records show that any complaints are properly recorded, investigated and appropriately dealt with.

The Home’s complaints policy and procedure is accessible to people living in the home and their relatives as it forms part of the Service User Information pack and is available around the home.