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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF | 53.85 KB

Overview

Inspection carried out on 4 May 2012

During a routine inspection

People say they enjoy living in the home. One person said ‘ Moving into the home was the best thing they had ever done’. Another said the ‘staff are very good and nothing is too much trouble’. Another says the food is really very good indeed. Another says the food is better than good it is excellent and they have a choice of menu. One visiting General Practitioner says the care provided by the home is very good indeed. Two visiting District Nurses said they are always made to feel welcome and the care provided by the home is very good.

People say they like living in the home. One person said if they have any concerns they can speak to the manager who will sort things out.

One person said their ‘bedroom is very good’ and they ‘have everything they need’. People said the home is ‘always clean’ and ‘nice for when their visitors come to see them’.

One person said ‘moving into the home is the best thing they have ever done’. People living in the home were observed to be comfortable relaxing in a homely, well maintained and safe environment.

People say they like the people caring for them. One person said the carers are ‘brilliant’ and ‘very caring’. Another says ‘there is always someone there when you need them’. One person said they can go and talk to the manager whenever they want. A visiting District Nurse said the staff are always very helpful and accommodating.

People say they like the people caring for them and supporting them. One person said the “girls are wonderful) they are “always polite and caring”. Another says nothing is ever too much trouble for them. Two visiting District Nurses said the staff are very good and that they have very good working relationships with staff and the management team in the home.

A visiting General Practitioner said that the carers in the home are very good and meet peoples care needs.

People living in the home said the people caring for them and supporting them are very good. One person said they are always very polite and courteous and nothing is too much trouble for them.

One person said the ‘quality of the services is second to none’, The surroundings are ‘fantastic’ the ‘care is excellent’ and the food is ‘marvellous’. Another said after coming to the home it has ‘exceeded their expectations’. Another person said ‘it’s like living in a five star hotel’.