You are here

All reports

Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF | 89.54 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The business was well managed and there was a practice manager who provided support to the staff. They told us that regular practice meetings were held and we saw minutes for this. This gave staff the opportunities to reflect on their clinical practice and share ideas. Staff were responsible for their own learning and we saw evidence of how staff professional development was recorded and what recent courses staff had undertaken including: dealing with medical emergencies, resuscitation, and safeguarding and infection control. This meant that staff received appropriate professional development.

New staff completed an induction and this was extended to outside agency staff whose practices were observed until the manager was confident that they were competent to use the equipment within the practice independently. Following a three month induction and probation period staff received an annual appraisal and had a learning and development plan in place. The practice manager told us that staff appraisals had lapsed within the last year because of staff shortages but were planned for this year. Staff told us that they were appropriately supported and confirmed that they had received an induction. This meant that staff were appropriately supported to carry out their duties safely.