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Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF | 89.54 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

All people spoken with said they trusted and felt safe with their dentist and staff working at the practice. We spoke with the receptionist about protecting children and vulnerable adults. They told us that they had not received training since being at this practice, but had covered this in the past as a dental nurse and had a clear understanding of who they would report concerns to. Both dentists working had completed safeguarding training for children and adults and were the safeguarding leads. Staff knew to report concerns to them and staff told us they were well supported by the dentists and the practice manager. They told us they met regularly and could discuss any concerns. The practice manager told us that safeguarding was not a core subject but staff had completed some basic training primarily for children but it did include protecting vulnerable adults. Policies were in place to ensure staff knew how to recognise abuse and know what actions they should take. We saw some evidence that staff were expected to familiarise themselves with polices and procedures. This meant that people who used the service were fully protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.