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Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 14 May 2013
Inspection Report published 14 May 2013 PDF | 89.54 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We spoke with four people who used the service. They all told us the dentist gave clear information about treatments available and had other aids such as digital imagery of treatments, photographs and dental models to help explain what they would be doing as part of the treatment. People told us that the dentist gave them different treatment options and made sure treatment was carried out to their satisfaction. One person told us, “The dentist has a great sense of humour and always put me at my ease.” Another told us; “My treatment is pain free.” Another person said, “I really enjoy coming to the dentist.” The dentist said people often fall asleep during treatment which demonstrated that people felt relaxed and safe. The receptionist said some people were nervous but said they could usually reassure people and allowed extra time for people that may be reluctant to have treatment. We saw evidence from people’s records that their medical histories were taken and updated before each examination and course of treatment. We therefore could be assured that treatment had been discussed and agreed with the person receiving treatment.

We spoke with both dentists who had special interests in complex work within dentistry and supported each other to ensure people were given the best advice and treatment. Within the surgery there was clear information about the treatments offered. The practice had a dental hygienist working four days a week, and a dentist made veneers and crowns on the premises whilst people waited. This meant people received treatment appropriate to need and in a timely way.

There were arrangements in place to deal with foreseeable emergencies. All staff spoken with had received training in emergency first aid and cardio-pulmonary resuscitation. Emergency drugs, first aid kits, oxygen and a portable aspirator were stored in a cupboard on the first floor. The practice also has their own defibrillator and staff were regularly instructed on how to use it. Emergency drugs were in date and securely sealed. The expiry dates of the oxygen cylinders were valid and there was a record to show they were regularly checked. This meant that equipment was properly maintained and safe to use.