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Inspection report

Date of Inspection: 26 April 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

Overview

Inspection carried out on 26 April 2012

During a routine inspection

We spoke to five people that were using the services and four relatives.

People using the service and relatives spoken with said they were very happy with the support they received from the staff team.

People told us they liked the staff and felt that they did a good job. They told us that the staff were friendly and were able to meet their needs. One person told us �They look after me very well.� Another person said �They�re very nice to us, always got a smile and a friendly word, I�m very happy here�.

One person told us that when staff were busy attending to other people they could be waiting up to half an hour at night time before their nurse call bell was answered.

One visitor confirmed that although they did not have any specific issues with their mother�s care they had observed occasions when there had been no staff in the communal areas for up to half an hour.

People told us they felt safe, and able to report any concerns they may have to staff or the person in charge. Relatives also told us that they felt able to report any concerns to staff.