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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

Overview

Inspection carried out on 28 May 2013

During a routine inspection

We spoke to nine people that were using the service, six people visiting their relatives and friends and one visiting professional.

People were generally positive about the support provided by the staff team. Some people using the service and their visitors felt that there were occasions when there was not enough staff available in the communal areas of the home. On the day of our visit we observed periods of time when staff were not available within communal areas, such as following the lunch time meal.

Most people we spoke to told us that they were happy with the quality and variety of the meals provided, although some people told us they thought meals could be better. One relative told us, �the food here is delicious, I can�t fault it.� Another visitor said they would not like to eat with their relatives when visiting as, �the food is not good.� Satisfaction surveys had been sent out to people using the service, their family and friends in January 2013. The audit of these satisfaction surveys confirmed that in general people were happy with the meals available.

Although general care practices were satisfactory, the systems in place were not effective in ensuring that the service was monitored effectively. For example housekeeping practices were not sufficient to ensure the home was maintained to a good standard, information regarding a complaint and how this had been addressed was not recorded, to demonstrate that the correct actions had been taken.